Frequently Asked Questions

If you have questions on how to use, or if you encounter problems ordering online, please call toll free 1-855-589-7910 during regular business hours Monday through Friday, 8 am - 8 pm EST and we will assist you in any way we can.

The following are frequently asked questions about our, our products and services.

Who do I call with questions about Visionworks?

If you have problems logging on to or experience problems with ordering, call Customer Service toll free at 1-855-589-7910. If you have questions regarding an order you placed in a Visionworks retail store, call toll free 1-800-669-1183.

Can I track my order on

Yes, login to your account and go to Track Your Order. If for some reason your contact lenses aren't delivered quickly to you, call Customer Service toll free 1-855-589-7910 to confirm the status of your order.

What is the contact lens guarantee?

We strive for 100% customer satisfaction. If you're not 100% satisfied with your contact lenses purchased at, call Customer Service toll free 1-855-589-7910 to discuss your concerns. If you bought your contacts in a Visionworks retail store, you should call or visit that store for returns.

Are contact lenses less expensive at Visionworks?

Visionworks focuses on value, not just price, which means you get more for your contact lens dollar. You can also join the 20/20 Plan for great savings. In addition Visionworks does work with our suppliers to offer special money-saving manufacturer rebates.

How do I buy contact lenses from Visionworks?

You may shop online or visit one of our store locations.

How do I return or exchange a Visionworks purchase?

Contact Customer Service toll free at 1-855-589-7910 for specific return instructions or see the Return Policy.

What are my shipping options at Visionworks?

Visionworks ships contact lenses direct to your home or office within three to five business days with standard shipping. Premium shipping is always an option, but costs more. Visionworks suggests that patients who wear disposable contact lenses enroll in the Visionworks AutoShip program, which ships contact lenses direct to your home or office based on prescribed compliance.

Does Visionworks ship to Hawaii and Alaska?

Yes, absolutely! It will take a little longer, but all you need is your Rx to order contact lenses anywhere in the U.S. except KS, OK, AR, ME, ND.

Is it safe to use my credit card at

Yes, uses Secure Socket Layer (SSL) technology to encrypt and transmit your credit card and other sensitive information to a payment processor. The website does not store credit card information.

How can I edit my account at

Login to your account using your user ID and password. Click on My AccountYou can edit your personal information here.

How do I deactivate or close my account?

Visit My Account, log in if prompted, and follow the instructions in the Account Deactivation section. If you have forgotten your log in information you may request your password be sent to you at which time you can log in and deactivate your account. If you still have concerns or problems call customer service at 1-855-589-7910.

Does accept vision insurance?

Currently, we cannot process vision insurance while fulfilling your contact order, but you can submit your invoice directly to your insurance company for reimbursement. All Visionworks stores accept hundreds of insurance plans. Locate a store near you.

Does Visionworks carry major contact lens brands?

Visionworks carries most major contact lens brands as well as the complete AquaTech line which offers the same quality for less money.

Will Visionworks ship outside the U.S.?

Visionworks does not ship to international locations at this time.